Illinois Attorney General Kwame Raoul is drawing attention to the top 10 scams and consumer complaints that impacted the state’s residents in 2023 during National Consumer Protection Week. Raoul encourages Illinois residents to explore the office’s website and social media channels to gain insights into common consumer complaints and safeguard themselves against fraud and scams.

Top 10 Scams and Consumer Complaints in Illinois (2023)

1. Construction/Home Improvement Repairs (2,091 reports)

Home repairs have consistently topped the list for three years in a row. Consumers often complain about unsatisfactory work or contractors who fail to complete repairs after receiving a down payment. To avoid such scams:

• Research contractors: Check their credentials, read reviews, and ask for references.
• Get written contracts: Ensure all terms are clearly outlined before work begins.

2. Identity Theft (1,885 reports)

Identity theft complaints moved up to the second spot. Protect yourself by:

• Being private online: Limit sharing personal information and change passwords frequently.
• Avoiding unsolicited calls and texts: Scammers use AI technology to deceive unsuspecting victims.

3. Consumer Debt (1,683 reports)

Be cautious when dealing with debt-related issues. Verify debt collectors’ legitimacy and know your rights under the Fair Debt Collection Practices Act.

In recognition of #NationalConsumerProtectionWeek, my office’s Consumer Fraud Bureau highlighted the 10 most common complaints received last year. pic.twitter.com/HnObpNGdob

— Illinois Attorney General (@ILAttyGeneral) March 5, 2024

4. Motor Vehicle/Used Auto Sales (1,678 reports)

When buying a used car:

• Research the seller: Check their reputation and history.
• Inspect the vehicle: Get a professional inspection before purchase.

5. Promotions/Schemes (Phishing and Phone Scams) (1,343 reports)

Beware of phishing emails, fake promotions, and suspicious phone calls. Always verify the legitimacy of offers before providing personal information.

6. Internet/Mail Order Products (1,249 reports)

When shopping online:

• Buy from trusted websites: Look for secure payment options.
• Check reviews: Avoid suspicious sellers.

7. Telecommunications (932 reports)

Watch out for phone scams. Be skeptical of unsolicited calls and texts, especially those requesting personal information.

8. Motor Vehicle/Non-Warranty Repair (831 reports)

Before getting your vehicle repaired:

• Choose reputable mechanics: Seek referrals and read reviews.
• Get written estimates: Avoid surprises.

9. Motor Vehicle/New Auto Sales (647 reports)

When purchasing a new car:

• Research the dealership: Verify their reputation.
• Understand the terms: Read the contract carefully.

10. Government Agencies (513 reports)

Scammers may impersonate government officials. Remember:

• Verify identity: Don’t share sensitive information without confirmation.
• Report suspicious calls: Use official channels to report fraud.

Tricks to Save Yourself from Top 10 Scams

1. Choose Strong Passwords:
   • Use unique passwords for each account.
   • Consider using a password manager for convenience.
2. Be Selective About What You Share:
   • Limit personal information shared on social media.
   • Protect sensitive details like your Social Security number.
3. Verify Links and Downloads:
   • Be cautious when clicking links or downloading files.
   • Enable privacy safeguards on browsers.
4. Stay Informed:
   • Research companies and offers before engaging.
   • Check reviews and scam warnings.

Remember, staying vigilant and informed is crucial in protecting yourself from scams. If you encounter fraud, report it promptly to the Attorney General’s Springfield Consumer Fraud Hotline at 1-800-243-0618 or visit the official website.

Stay safe and informed! 🛡️🔒