Anthropic AI Startup Suffers Data Leak Due to Human Error

Last Updated: January 27, 20241.9 min read
Anthropic, creator of the Claude family of large language models (LLMs) and associated chatbots, recently suffered a data leak. The company says that on Monday, January 22nd, it became aware that a contractor inadvertently sent a file containing non-sensitive customer information to a third party. The file detailed a “subset” of customer names, as well as open credit balances as of the end of 2023. “Our investigation shows this was an isolated incident caused by human error — not a breach of Anthropic systems,” an Anthropic spokesperson told VentureBeat.

The leak is notable in that data breaches are at an all-time high, with a whopping 95% traced to human error. However, the company emphasized that the breach is in no way related to the Federal Trade Commission (FTC) probe, on which they declined to comment.

Anthropic confirmed that only a “subset” of users were impacted, though the company did not provide a specific number. The information leaked included the “account name….accounts receivable information as of December 31, 2023” for customers. The company has notified affected customers and provided them with relevant guidance.

Data Leak

Anthropic said the contractor’s actions “were an isolated error” and that it wasn’t aware of “any malicious behavior arising out of this disclosure.” However, the company emphasized, “we are asking customers to be alert to any suspicious communications appearing to come from Anthropic, such as requests for payment, requests to amend payment instructions, emails containing suspicious links, requests for credentials or passwords, or other unusual requests.” Customers who received the letter were advised to “ignore any suspicious contacts” purporting to be from Anthropic and to “exercise caution” and follow their own internal accounting controls around payments and invoices.

The leak comes at a time when data breaches are becoming increasingly common, and companies are under more scrutiny than ever before. It remains to be seen what the long-term impact of this leak will be on Anthropic and its customers. However, the company has taken steps to mitigate the damage, and it appears that the leak was an isolated incident caused by human error .

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